Most people don’t think like you

Most people don’t think like you

We like to believe that most people think the same as we do. This explains the huge outpouring of surprise and shock at Trump’s victory. It also explains why so many marketing campaigns misfire. We’re intellectually aware of this bias, but struggle to take it into...
Social impact startups on the rise

Social impact startups on the rise

Media coverage and chatter about “Valley douchebags” have raised eyebrows about tech’s role in San Francisco. While some have inspired the stereotype, the spirit of altruism and social impact is actually alive and well throughout the tech ecosystem. We enjoyed...
Hiring our first team member

Hiring our first team member

I’m delighted that Maura Lafferty has agreed to join Firebrand. She previously worked with Grayling and ran her own agency. Maura was connected to me through a mutual friend (thanks Alison) and came armed with a business plan based on social impact. She’s bright,...
Five lessons from starting a new PR firm

Five lessons from starting a new PR firm

1. Jump and people will catch you I get asked which clients I took from my former agency, and the answer is – none. Non-solicits aside, it’s not the legacy I wanted after building the firm for 20 years. Plus ten points for moral rectitude, minus several hundred...
How expectations shape experience

How expectations shape experience

Our expectations change how we experience the world We’ve all heard about the ‘placebo effect’ – we expect to feel better, so we actually do. Why is that? After all, sugar pills don’t reduce pain or cure disease. It’s our expectations which cause the brain to...
Why storytelling drives marketing outcomes

Why storytelling drives marketing outcomes

Storytelling is important – it captures attention and drives action. Humans are hardwired to focus on stories, not facts. When we hear or watch a story, it triggers increased blood flow to multiple areas of our brains. Our brains recognize the narrative and...
Six plots to make audiences take action

Six plots to make audiences take action

Simon Weatherby, CEO of TechnoCorp cracks his knuckles with staccato pops. The big data analytics company he runs can handle real-time processing for some of the most demanding applications – ecommerce, telecom, finservs, you name it. But no-one cares, sales are...
A new challenge

A new challenge

After twenty years, I am leaving my PR agency, LEWIS. That’s a long time to work with one firm, especially in an industry where average tenure is about three years. So I thought I’d take this chance to talk about two things – the importance of tenure, and what’s...